Refund policy

At Lifted, we take pride in the quality of our eyelash extensions. Due to the hygiene and safety nature of our products, we enforce a strict returns policy.

1. Return Conditions

  • All items must be returned unopened, unused, and in their original packaging.
  • Product seals must remain completely intact.
  • We cannot refund or exchange any goods that have been opened, unsealed, or worn.
  • Our lashes are handmade. Minor variations may occur and are a sign of unique craftsmanship, not a product fault.

2. Unwanted Items & Sale Restrictions

  • You must notify us of your intent to return unwanted items within 14 days of receiving your order.
  • Please Note: Unfortunately, we cannot accept returns on sale items or gift cards. Items purchased during sale periods or promotional events are final sale and are strictly ineligible for returns, refunds, or exchanges unless they are faulty. 

3. Damaged or Faulty Items

  • Inspect your order immediately upon delivery.
  • You must notify us of any damaged or faulty items within 7 days of receipt.
  • Approved faulty items will be eligible for a full refund or an identical exchange. 

4. How to Process a Return

  • You must contact us at info@lifted.ie before shipping any items back to us. Unsolicited returns will not be processed.
  • Proof of purchase or a receipt is required to complete your return.
  • Once your return is received at our Irish headquarters, please allow up to 14 working days for inspection and processing.
  • We will email you to confirm receipt and notify you of the approval or rejection of your refund. 

5. Refunds & Processing Times

  • Approved refunds are credited back to your original payment method.
  • Bank processing times apply: 5 working days for orders within Ireland/EU and up to 10 working days for international orders.
  • Late Refunds: If you have not received an approved refund, check your bank account and contact your card issuer first. If the issue persists, contact us at info@lifted.ie.

6. Shipping & Exchanges (Including UK & International)

  • You must notify us at info@lifted.ie within 14 days of receipt if you wish to request an exchange.
  • Customers are responsible for return shipping costs unless the item sent was incorrect or faulty.
  • Returned items remain your responsibility until they reach us. We highly recommend using An Post registered post or a tracked, insured postal service. 
  • Returns from Outside the EU (including the UK): Do not use private courier services (like DHL or FedEx) due to excessive customs clearance fees. You must write "RETURNED GOODS" clearly on the outside of the parcel and the customs form, and declare the value as "ZERO". Lifted will reject packages that incur import duties. 

7. Promotions and Discounts

  • Discount codes cannot be combined. Only one promotional code is permitted per order.
  • Lifted reserves the right to withdraw or amend any promotion or discount code at any time without prior notice.